Single service

Customer Service and Engineering Team


Our Customer Service


is focused on quoting, shipping our fire suppression systems and fire suppressants throughout the world. They send certificate, analysis and other quality reports at each consignment. Although each country has its own requirements, handling shipments of Dangerous Goods, most of the times with a Letter of Credit, is not a problem.


The Engineering Team is always available for helping our World Distributors with the most difficult design challenges, like the flow calculations, or simply helping them in setting up their UL Approved Alternate Manufacturing Locations around the world.



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SHTE try to make our Authorized Distributors as independent as possible, but at the same time our Technical Team are always ready to give support for any specific risks that needs a closer look.

  • Technical training

  • Physical training at the plant

  • Design installation and Maintenance procedures

  • Join meeting with end users

If Your Question Is Not Here Contact Us

Our team answers all your questions. Do not hesitate to contact us

It is just about calibration of instruments (scales, gauges, etc.), records keeping and traceability.

Yes, we help our Distributors to go through the IPI UL (Initial Production Inspection) and regular live visits.

We have Technical Team that can assist our Distributors with specific design challenges and suggest the best possible solution for any fire scenarios.

We provide our Distributors with UL Listed Design/Installation Manuals and UL validated and user friendly Flow Calculation Programs.